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Effective Date: 2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or services, you agree to this policy.

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1. Information We Collect

We may collect the following types of information:

• Personal details: name, email, phone number, billing/shipping address.

• Payment information: collected securely by our payment processors (we do not store full card details).

• Counselling information: any details you provide when booking or engaging in counselling services. These are handled with strict confidentiality.

• Website usage data: IP address, browser type, and activity on our site (via cookies and analytics).
   

2. How We Use Your Information

We use your information to:

• Process and deliver orders (card game, books, or digital products).

• Manage bookings for counselling sessions.

• Communicate with you about your order, booking, or enquiry.

• Send updates, promotions, or newsletters (only if you’ve opted in).

• Improve our website and services.
   

3. Sharing Your Information

We do not sell or rent your personal information.
We may share limited information with:

• Service providers (e.g., payment processors, couriers).

• Legal authorities if required by law.

• Counselling context: Your counselling details are never shared with third parties unless required by law (e.g., safeguarding concerns).
   

4. Data Retention

• Order details: kept for legal and tax purposes.

• Counselling notes: stored securely in line with professional ethical standards and UK GDPR, and retained only as long as necessary.

• Marketing data: kept until you unsubscribe.
   

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates.

• Request deletion of your data (where legally possible).

• Withdraw consent for marketing at any time.

• File a complaint with the Information Commissioner’s Office (ICO).
   

6. Cookies

Our website uses cookies to improve your browsing experience and track site usage. You can disable cookies in your browser settings, though some features may not work as intended.
 

7. Security

We take appropriate technical and organisational measures to protect your information. However, no online system is 100% secure, so we cannot guarantee absolute security.
 

8. Contact Us

If you have questions about this policy or how we handle your data, contact us at:
Email: mytruthcardgame@gmail.com